1. Where we ship from, and to
Orders are dispatched from our warehouse at Hyderabad, Telangana. We deliver to the shop address on your dealer record, or to a saved delivery address you choose at checkout, anywhere in India served by our logistics partners. We do not ship outside India.
2. When an order ships
An order ships after it is approved. Approval normally happens within one working day of placement; an order that needs a credit review or a partial approval may take longer, and you are told in the app when that is so. Once approved and picked, an order leaves the warehouse within 1–2 working days. Working days are Monday to Saturday, excluding public holidays in Telangana.
3. How long delivery takes
Counted from dispatch, by the distance from Hyderabad, Telangana:
- Telangana — 2 to 4 working days.
- Andhra Pradesh, Karnataka, Maharashtra, Chhattisgarh, Odisha, Tamil Nadu — 3 to 6 working days.
- Rest of India — 5 to 10 working days.
These are estimates, not guarantees. Monsoon disruption, a state or national holiday, a strike, or a road closure can add days, and we will tell you when it does. The order screen shows the current expected delivery for each dispatch.
4. Partial deliveries and queued balances
When stock or season allows us to approve only part of an order, the approved part ships on the timeline above and the balance is queued against your account with a promised date shown on the order. We ship the balance as a separate dispatch on or before that date, or tell you a new date if we cannot. You may cancel a queued balance at any time before it ships — see the Cancellation & Refund Policy.
5. Delivery charges
Delivery is freefor orders at or above the free-delivery threshold shown at checkout for your territory. Below that, the delivery charge is shown on the order before you place it and appears as a separate line on the invoice. No charge is added after an order is placed. Return freight is covered in the Cancellation & Refund Policy.
6. Receiving a delivery
Please have someone present at the delivery address during business hours. Our delivery partner records proof of delivery: a photograph of the consignment at your premises and the signature of the person who receives it. Check the bags before signing. Note any damage, shortage or wrong item on the proof of delivery or photograph it at once — a return for damage is far easier to approve with that record than without it.
If nobody is available, the partner will attempt delivery once more and then return the consignment to our warehouse. A re-dispatch after a failed delivery may carry the delivery charge again.
7. Storage of seed on receipt
Seed is labelled with its storage conditions. Move it out of direct sun and off a damp floor as soon as it is received. Our responsibility for the condition of seed ends at delivery; its germination is warranted only when it has been stored as labelled.
8. Tracking
Each dispatch appears on the order screen in the app with its status, the expected delivery date, and — once delivered — the proof of delivery. We also notify you in the app when an order is dispatched and when it is delivered.
9. Questions
For anything about a delivery, write to [email protected] with the order number, or contact your field officer.
